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FAQ

  • How do I place an order?
    Choose your products. When you are ready to place an order, please fill out the contact form, or call us at our direct line at 647-771-5766. *To ensure minors do not order cannabis from us, we require you send a photo of your ID for sign up to prove you are 19 years or older. We keep all approved IDs stored securely on our encrypted server and purge them every 48 hours. You can choose to email it to us at cannabiswholesale.deals@gmail.com.
  • What are the acceptable forms of identifications?
    Driver’s licence Canadian/foreign passport Canadian Citizenship card Certificate of Indian Status card Permanent Resident card Canadian Forces identity card Liquor Identification card Provincial/Territorial Identification card Canadian National Institute for the Blind (CNIB) national identification card
  • How do we deliver the packages discreetly and safely?
    Your privacy is our top priority. All orders are packaged discretely and undergoes quality control by our professional production team, as well as vacuum-sealed to ensure your package is scent-free during transit and upon arrival.
  • Is my information secure?
    We take great responsibility in ensuring we are not shipping cannabis to minors. As such, to approve your account we require all members send in their government issued ID. The safe storage of your data is our priority. Please note the following precautions we take with your data: Data retention: we wipe data every 48 hours; Data permissions: ID data is restricted to those tasked with verifying IDs; Data partners: we use SSL encrypted servers when you upload an image, whose system deploys bank-level data security.
  • How do we contact you?
    Our Customer Support team is available 9:00 am to 5:00 pm EST Monday through Friday, Saturday and Sunday. Don’t hesitate to reach out if you have any questions or need help. Please allow 1 business day to receive our reply if you've filled out a form. We strive to answer all of the emails received on the same business day, but if you email us after our working hours we will not be able to address your issue until the next day, by a first come first serve basis. If you need any assistance with placing your order or with product recommendations, please contact our Support team via online chat or call directly for a quicker response.
  • What type of payment methods do you accept?
    You can pay for your order by Interac e-Transfer or Cash On Delivery. Interac e-Transfer is a secure and convenient payment service offered by many banks and credit unions across Canada. Orders will ship only after your e-Transfer has been received. Our customer support team will contact you to schedule for delivery. Your order will be cancelled if payment isn’t received within 48 hours of placing it.
  • How do I make a payment to Cannabis & Co.?
    We accept cash on delivery or online Interac e-transfer. Please kindly refer to our payment instructions below. Please do not add or change any of the information provided. Once our profile has been saved in your banking app, payment for future orders will be much easier. To send an Interac e-Transfer: 1. Open your online banking app 2. Select Transfers 3. Click Send Money. 4. Fill out the information according to the payment instructions provided. From: (Select the account that you would like to send the payment from) To: (Select this to set up your e-Transfer profile with us) Amount: (Your order total) Memo: (Your order total and first name) 4b. When setting up our payment profile, please carefully follow the instructions provided to ensure there are no delays with your order. Name: Our “Pay to name” (See payment instructions). Select option: “Email“, and type our email from the payment instructions. (Please ensure spelling is 100% correct as any typos may result in us not receiving the payment). Security question: See payment instructions. Secret answer: See payment instructions. 5. Once all the information is entered, click “ADD RECIPIENT” to save our profile. You will now be taken back to the original e-Transfer page. 6. Enter the amount: (This is your order total). 7. Under memo/comments: Add your order total amount (Please do not put anything here other than your total amount and your first name). Once you have reviewed the information, click “CONTINUE” and “CONFIRM” your payment. When your e-Transfer has been deposited, you will receive a notification from Interac confirming that we have deposited your funds. If you have any questions in regards to your order, please do not hesitate to call, email us or use our online chat.
  • Do you offer refunds?
    Unfortunately, we are unable to offer any refunds. If there is an issue with your order and compensation is agreed upon, store credit will be added to your account to use on your next order.
  • How long does same day delivery take?
    Once your order is received, it will be shipped on the same day after 6 PM. Our customer support team will contact you to schedule for delivery.
  • Do we charge any delivery fees?
    We are happy to offer FREE shipping on orders.
  • Do we offer same day deliveries within Toronto GTA?
    Yes we do! To take advantage of this door to door service, please submit your payment prior to 5 PM EST – Monday to Sunday. Payments received after the cut-off time will be delivered the next business day. Cities that are included are : Toronto, North York, Scarborough, Etobicoke, Mississauga, Brampton, Milton, Oakville, Burlington, Hamilton, Markham, Thornhill, Richmond Hill, Vaughan, Woodbridge, Pickering Ajax, Whitby, Oshawa. We require that you provide a local phone number as your courier will call to confirm delivery.
  • I have yet to recieve my package, what should I do?"
    If you have any concerns or questions in relation to your order delivery, please do not hesitate to reach out to us directly by phone.
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